A Straightforward, Universally Applicable Method For Negotiating Personal And Professional Disputes Without Getting Taken-and Without Getting Nasty. Don't Bargain Over Positions -- Separate The People From The Problem -- Focus On Interests, Not Positions -- Invent Options For Mutual Gain -- Insist On Using Objective Criteria -- What If They Are More Powerful? -- What If They Won't Play -- What If They Use Dirty Tricks? By Roger Fisher And William Ury, With Bruce Patton, Editor. On Cover: With Answers To Ten Questions People Ask. A Penguin Original. 1st Ed. Published: Boston : Houghton Mifflin, C1981.
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