New and unopened merchandise may be returned within 60 days of receipt for an exchange or refund of the merchandise cost only (we are unable to reimburse shipping costs). Items must be returned in unused/unmarked/sellable condition.
Items sold as a prepackaged bundle or kit must be returned with all components in unused/unmarked/sellable condition.
If you received a defective, damaged, or incorrectly shipped item from us, please call us (1-877-860-8648) or send us a message so that we can fix this for you right away! We will gladly ship a replacement and assist you with your return.
Personalized items may not be returned for replacement or refund, unless the personalization or item is defective.
DVDs, CDs, computer software, or other media may be returned for refunds only if unopened. If opened, they may be returned only for replacement of the same item.
Any return that does not comply with the above policy may be rejected or may be subject to a restocking fee, at our discretion. In general, restocking fees start at 20% but may be significantly higher depending on the condition of the return.
Ship Your Return Via Canada Post To:
Durham Christian Bookstore
Attention: Returns Department
27 - 1300 King Street E.
Suite 190
Oshawa, Ontario
L1H 8J4
When Returning Items:
Make sure to include your Order Number clearly on a piece of paper inside the package.
We recommend insuring your return.
Please allow 1-3 weeks for the return to be received and processed. An email confirmation will be sent once we receive your return or exchange.
International Customers:
Please contact us (1-877-860-8648) or send us a message before returning any product.